What does the word “Management” mean? Look around the Internet and you’ll find many varying definitions. Here’s three examples of what some have said:
• “The activity of getting things done with the aid of people and other resources.”
• “Effective utilization and coordination of resources such as capital, materials, and labor to achieve defined objectives with maximum efficiency.”
• “The process of getting activities completed efficiently with and through other people including the process of setting and achieving goals through the execution of five basic management functions: planning, organizing, staffing, directing, and controlling; that utilize human, financial, and material resources.”
When you boil these three definitions down and summarize, as a restaurant manager you simply must produce results and get the work done! We have a proven, three-step process of helping managers enjoy results as detailed below:
STEP ONE – YOU MUST GAIN CONTROL OVER YOUR OWN TIME AND ACTIVITIES FIRST baden baden restaurant
A study conducted several years ago found that the average restaurant manager has 64 unplanned interruptions during the course of a day. This doesn’t surprise any seasoned restaurant manager, but if you’re new to the industry or a first-time manager, this means that early in the game of management, you’ll need to take firm reins over your valuable time!
Your FIRST responsibility as a competent and capable restaurant manager is to hold yourself accountable for your own time and I had to learn this lesson the hard way.
As a young manager many years ago, I was to attend a meeting with my General Manager, Dave Dalmadge, at 4PM on a day that I was scheduled off. When that day arrived, I was many miles away from the restaurant, enjoying my day off. About 4:15, I received a call from Dave and he simply said to me, “We had a meeting scheduled for 4PM today and you’re not here. I allocated my time for you, so get here as soon as you can” and he hung up.
An hour later, I walked into his office and after profusely apologizing, I said, “Dave, I’ve always tried to remember every meeting and it’s pretty rare that I forget commitments. How do you seem to remember everything?” He responded by pulling out a little bound book from his pocket. On the cover of the little book were the words, “Day Timer” and he then showed me that he wrote his schedule and every schedule commitment he had made in the book. He said to me, “Kevin, get this system, use it every day, and you’ll never forget anything that’s important.” I eagerly ordered the 12 little monthly booklets and immediately found after using it just a short time that I: